Q: What materials are Sands Candle Co. candles made from?
A: Our candles are made from a blend of high-quality soy wax and premium fragrance oils. We also use wooden wicks to ensure a clean, even burn.

Q: How long will Sands Candle Co. candles burn?
A: Our candles vary in burn time depending on the size and style. Typically, our standard-sized candles burn for approximately 50+ hours, while our larger candles can burn for over 100 hours.

Q: Are Sands Candle Co. candles safe to burn indoors?
A: Yes, our candles are safe to burn indoors when used according to the instructions provided. Always trim the wick to 1/4 inch before lighting and keep the candle away from drafts, pets, and flammable objects.

Q: Do you offer wholesale pricing for retailers?
A: Yes, we offer wholesale pricing for retailers interested in carrying Sands Candle Co. products. Visit our Wholesale page to learn more and apply for a wholesale account.

Q: What is your return policy?
A: We want you to be completely satisfied with your Sands Candle Co. purchase. If you're not happy with your order for any reason, please contact us within 30 days of receiving your order for assistance with returns or exchanges.

Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery online.

Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. Please contact us for more information about international shipping options.

Q: How do I remove the remaining wax to repurpose my candle?
A: There shouldn't be much left if everything went as planned. But for that small remaining wax at the bottom of your vessel, we reccomend placing the candle in the freezer overnight, the wax should pop out easily the next day. You can also pour hot water into the candle to melt and remove the remaining wax (careful, we did mention it was hot!)

If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to help!